Orders can be placed by text (SMS or Whatsapp) or email. Askies, phone calls are a no-go. Kindly introduce yourself in your order 🙂
We will then respond with a quote and furnish banking details.
The order will only be processed once proof of payment has been received. You know mos: fak’imali uzobona.
for EFT payments: Proof of payment should be emailed, to hello.piecesoflife@gmail.com. Use your name as the reference.
For cash on collection, please pre-arrange.
Online
The order will only be processed once proof of payment has been received. Again: fak’imali uzobona.
for Payfast payment gateway payments, Payfast will provide us with the proof of payment so no stress.
for direct EFT payments: Proof of payment should be emailed, to hello.piecesoflife@gmail.com. Use your the Order ID as the reference.
Processing time and deliveries:
Each order is carefully inspected, wrapped and packaged before shipment.
Orders will be processed within 1- 2 days of receiving proof of payment.
Orders are open for South African residents only as we only deliver in South Africa. However, should you have an international order, feel free to get a friend/family member to collect on your behalf or have it delivered to them and you guys make a plan to get it to you. Just an idea.
Shipping
Delivery is usually within 2-3 business days from despatch, but can be up to 5 business days. We use Fastway Couriers .You will receive a tracking number and can track the progress of your delivery on their website here.
Courier fees are subject to change without notice. We will however update you should they change.
Should you need more urgent delivery or prefer to organise your own courier, please contact us with your request.
Collection
Collections are by arrangement and from Enterprise Road, Fairland, Gauteng.
As much as we love doing this, we will not accept any collection scheduling over weekends nor after business hours.
Returns and refunds:
We take great care to provide our customers with a pleasurable experience and exceptional quality. Hence our inspection of each order to ensure your goods are clean, in good condition and carefully packaged.
If you are not happy with the product, so much so that you would like to return it or exchange it, please inform us within 2 weeks of receiving your goods. Please take photos of the problem and include them in communication.
We will then be in contact with you to discuss the issue and way forward.
If it is our fault, we will arrange the return. Please ensure the unused goods are in the condition you received them.
If the fault is yours (e.g. you ordered the wrong thing), please arrange the return, with the goods in the condition you received them.
If the 2 weeks passes, we will assume all is well. Thereafter, we will not be able to assist you with a refund nor exchange.
Imperfect (but still good) goods on sale will be listed as such and are sold voetstoots. So, unfortunately, no returns on those.
